Frequently Asked Questions
Everything you need to know about our clean, bio-holistic skincare.
Are True Botanicals products organic and non-toxic?
Yes. All of our products are MADE SAFE® certified, which is the most rigorous non-toxic certification available. We use certified organic and wild-harvested ingredients to ensure maximum potency and safety.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the United States. Once your order ships, you will receive a confirmation email with a tracking link to monitor your delivery.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, we offer a 30-day money-back guarantee on all products, even if they have been opened and used.
Are your products vegan and cruelty-free?
True Botanicals is proud to be PETA-certified cruelty-free. The majority of our products are vegan; however, a few select items contain sustainably sourced beeswax. Please check the ingredient list on each product page for specifics.
Do you offer international shipping?
Currently, we ship to a select number of international countries including Canada, the UK, and Australia. Please note that international orders may be subject to additional customs fees and duties.
Can I use your products if I have sensitive skin?
Absolutely. Our formulas are designed to be biocompatible, meaning they work with your skin's natural chemistry rather than against it. We recommend our Calm collection specifically for those with sensitive or reactive skin.